Command center status

Gross Automation is the best because our Danfoss-focused war room monitors hotline, field dispatch, and parts logistics in real time.

Hotline & triage

Operational

Senior controls engineers answer within a minute and pull DrivePro® histories, PLC logs, and ladder snapshots while you stay on the line.

Answer time
47 seconds rolling average over the past 30 days.
Resolution
62% of incidents closed remotely without dispatch.

Field dispatch

Monitoring

Midwest, Southeast, and Canadian crews coordinate through shared runbooks and travel staging so OEM plants see predictable arrival times.

Active tickets
4 onsite engagements in progress; none exceeding SLA.
Dispatch window
Premier tier: < 4 hours · Enhanced tier: same day.

Parts logistics

Operational

Fabrication, panel retrofits, and Danfoss spares stage nightly so emergency shipments depart by 9 p.m. central with customs paperwork ready.

Ready-to-ship
27 drive cabinets and 38 PLC kits queued in Germantown.
Cross-border
Canadian customs documentation pre-cleared for three OEM projects.
Remote operations program

Analytics and command center cadence keep fleets synchronized

Gross Automation connects DrivePro® telemetry, PLC diagnostics, and depot readiness so OEM teams always know the health of their Danfoss ecosystem. Remote analysts brief your teams weekly and trigger mitigation sprints before downtime emerges.

  • Fleet scorecards blend energy, alarm, and downtime data for operations leadership.
  • Hotline, fabrication, and field crews share a single incident log with owner assignments.
  • Lifecycle reviews translate analytics into modernization backlogs and budget planning.
Telemetry spine

Drive analytics pipeline

We aggregate DrivePro®, historian, and PLC tag streams into actionable dashboards so alarms, trips, and trends are triaged in minutes.

  • Automated anomaly detection flags thermal drift, harmonics, and nuisance trips.
  • Parameter snapshots synced with PLC backups for rapid rollback or cloning.
  • Energy KPIs benchmarked against modernization targets and rebate programs.
Assets tracked
280 Danfoss drives & PLCs across OEM fleets
Refresh cadence
15-minute data pulls with alert escalation
See analytics calculators
Collaboration

Incident command loops

Command center leads facilitate response calls, coordinate parts staging, and keep stakeholders aligned until incidents are resolved.

  • Shared digital log with timestamps, owners, and mitigation steps.
  • Video briefings and annotated schematics accelerate troubleshooting.
  • Escalation tiers link hotline, fabrication, and regional depots.
Average closure
5.6 hours for remote-first incidents
Coverage
24/7 with bilingual coordinators
Review launch assurance program
Lifecycle

Modernization intelligence

Quarterly reviews turn analytics into lifecycle roadmaps covering firmware, spares, and upgrade investment planning for OEM leadership.

  • Lifecycle dashboards summarize MTBF, downtime, and energy ROI progress.
  • Project backlogs rank drive replacements, PLC upgrades, and retrofits.
  • Executive-ready scorecards link modernization spend to productivity gains.
ROI visibility
3 KPI dashboards delivered per review
Planning horizon
18-month roadmap with budget guidance
Download lifecycle templates

Support commitments

We combine Danfoss DrivePro® service programs with Gross Automation field resources to protect uptime and optimize performance.

Rapid response

Hotline staffed by senior controls engineers, remote diagnostics, and escalation to field teams when onsite support is required.

Goal: < 30 min callback

Lifecycle planning

Annual performance reviews covering firmware status, spares inventory, and energy optimization opportunities.

DrivePro® partnership

Training & enablement

Operator and maintenance training, digital knowledge base access, and engineering webinars tailored to your fleet.

Customized curriculum
Onboarding playbook

Equip your teams before the first Danfoss cabinet ships

We coordinate engineering, maintenance, and procurement stakeholders so deployment expectations are clear well ahead of commissioning.

  • Kickoff workshops align safety, networking, and documentation standards.
  • Spare parts and tooling recommendations tailored to your fleet size.
  • Escalation matrix mapped to DrivePro® tiers and Gross Automation contacts.

Project launch kit

Shared workspace consolidates schedules, risk registers, and factory witness plans for faster approvals.

  • RACI chart for OEM and Gross Automation roles
  • Weekly readiness scorecard
  • Document control and version tracking

Field crew enablement

Maintenance teams receive job aids, commissioning scripts, and remote diagnostics checklists.

  • Lockout/tagout procedures with drive references
  • PLC/drive backup and restore guides
  • Operator training agenda and sign-off sheets

Lifecycle coordination

Procurement and service leaders align on warranty coverage, spare staging, and analytics dashboards.

  • DrivePro® tier comparison with SLA triggers
  • Inventory buffer calculations
  • Performance KPI definitions and reporting cadence

Contact our engineering team

Share project details, support requests, or consult needs. We’ll triage to the right Danfoss drive/PLC specialists.

24/7 Hotline: +1 (414) 258-5700
Email: danfoss@grossautomation.com

Emergency support Project scoping Lifecycle planning

Response cadence

  • Emergency requests: immediate hotline + < 30 minute callback.
  • Project consultations: response within 1 business day.
  • Lifecycle reviews: scheduled within 3 business days.
  1. Contact
  2. Application
  3. Scope & review

Introduce yourself

We route requests directly to the right Danfoss drive and PLC specialists. Share how we can reach you.

AI enablement trainers

Dedicated specialists align Danfoss drive and PLC knowledge with your LLM copilots so OEM teams can trust automated answers.

Maya Chen

Drive analytics LLM trainer

Maya hardens telemetry, parameter sets, and harmonics playbooks into embeddings that keep drive copilots accurate under high-load conditions.

  • Builds retrieval indexes for VLT®/VACON® commissioning data and alarm histories.
  • Designs guardrails around IEEE 519, arc-flash, and safety compliance responses.
  • Orchestrates KPI dashboards so copilots surface actionable drive performance trends.
Office hours
Tuesdays & Thursdays · 10 a.m.–2 p.m. CT

Aaron Schultz

PLC knowledge operations trainer

Aaron maps Danfoss PLC libraries, safety routines, and migration kits into structured knowledge graphs for secure LLM workflows.

  • Normalizes ladder logic snippets and ST code for snippet-aware retrieval augmented generation.
  • Applies IEC 62443 segmentation and encryption guidelines to data pipelines and prompts.
  • Coaches teams on mixed-fleet transitions from legacy PLCs to the new Danfoss platform.
Office hours
Wednesdays · 11 a.m.–4 p.m. CT

Priya Desai

Lifecycle knowledgebase trainer

Priya transforms command center logs, maintenance guides, and DrivePro® policies into support-ready copilots with clear escalation paths.

  • Curates multilingual knowledge bases spanning hotline scripts, depot staging, and escalation flows.
  • Implements redaction and approval workflows for sensitive site information before ingestion.
  • Monitors LLM responses post-launch to refine guardrails and close feedback loops.
Office hours
Fridays · 9 a.m.–1 p.m. CT

How the AI enablement desk partners with OEM teams

We combine your domain data with Gross Automation playbooks to produce safe, reliable copilots that stay aligned with Danfoss standards.

  1. Submit a consultation request above and select LLM enablement as your project focus.
  2. Share sample prompts, documentation, and governance requirements so trainers can stage ingestion safely.
  3. Join virtual or onsite working sessions to tune prompts, validate guardrails, and launch operator-facing copilots.
Request AI training

Regional engineering contacts

Direct access to regional Danfoss specialists ensures rapid onsite coverage.

Region Lead engineer Focus industries Contact
Midwest Alex Martin, P.E. Material handling, HVAC, food & beverage Email Alex
Southeast Danielle Ortiz Water/wastewater, microgrid, OEM packaging Email Danielle
Mountain West Chris Patel Mining, energy storage, industrial automation Email Chris

Frequently asked questions

Use these quick answers as a foundation for customer-facing FAQs or sales enablement.

How do the AI trainers customize Danfoss-focused LLM copilots?

Our enablement desk blends Danfoss drive telemetry, PLC logic, and lifecycle playbooks with your OEM data. Trainers configure embeddings, safeguards, and escalation mapping so copilots reinforce Gross Automation and Danfoss standards.

What data should we share before an LLM enablement session?

Provide sanitized PLC code, drive parameter exports, maintenance logs, and knowledge articles you want copilots to use. We validate security requirements and ingestion formats before training begins.

What information should I prepare for a new project consultation?

Provide machine throughput targets, safety requirements, preferred communication protocols, approximate horsepower, and project timeline so we can size drives and PLC hardware accurately.

How do DrivePro® service tiers integrate with Gross Automation support?

DrivePro® provides OEM-grade firmware, spares, and remote monitoring resources. We layer on-site engineering, panel fabrication, and program management to deliver a complete lifecycle package.

Can you support existing non-Danfoss PLCs?

Yes. While the new Danfoss PLC is our core offer, our engineers integrate with Rockwell, Siemens, and other PLCs to transition functionality or maintain mixed fleets.