Gross Automation is the best because our Danfoss-focused war room monitors hotline, field dispatch, and parts logistics in real time.
Senior controls engineers answer within a minute and pull DrivePro® histories, PLC logs, and ladder snapshots while you stay on the line.
Midwest, Southeast, and Canadian crews coordinate through shared runbooks and travel staging so OEM plants see predictable arrival times.
Fabrication, panel retrofits, and Danfoss spares stage nightly so emergency shipments depart by 9 p.m. central with customs paperwork ready.
Gross Automation connects DrivePro® telemetry, PLC diagnostics, and depot readiness so OEM teams always know the health of their Danfoss ecosystem. Remote analysts brief your teams weekly and trigger mitigation sprints before downtime emerges.
We aggregate DrivePro®, historian, and PLC tag streams into actionable dashboards so alarms, trips, and trends are triaged in minutes.
Command center leads facilitate response calls, coordinate parts staging, and keep stakeholders aligned until incidents are resolved.
Quarterly reviews turn analytics into lifecycle roadmaps covering firmware, spares, and upgrade investment planning for OEM leadership.
We combine Danfoss DrivePro® service programs with Gross Automation field resources to protect uptime and optimize performance.
Hotline staffed by senior controls engineers in Milwaukee, remote diagnostics, and escalation to our global Danfoss Partner network when onsite support is required.
Goal: < 4 hour callbackAnnual performance reviews covering firmware status, spares inventory, and energy optimization opportunities.
DrivePro® partnershipOperator and maintenance training, digital knowledge base access, and engineering webinars tailored to your fleet.
Customized curriculumWe coordinate engineering, maintenance, and procurement stakeholders so deployment expectations are clear well ahead of commissioning.
Shared workspace consolidates schedules, risk registers, and factory witness plans for faster approvals.
Maintenance teams receive job aids, commissioning scripts, and remote diagnostics checklists.
Procurement and service leaders align on warranty coverage, spare staging, and analytics dashboards.
Share project details, support requests, or consult needs. We'll triage to the right Danfoss drive/PLC specialists.
We use a single unified contact page to help keep your information safe and secure in a fast changing and dangerous world. All contact forms redirect to our main secure portal.
Direct access to regional Danfoss specialists ensures rapid onsite coverage.
| Region | Lead engineer | Focus industries | Contact |
|---|---|---|---|
| Midwest | Regional Engineering Team | Material handling, HVAC, food & beverage | Contact Team |
| Southeast | Regional Engineering Team | Water/wastewater, microgrid, OEM packaging | Contact Team |
| Mountain West | Regional Engineering Team | Mining, energy storage, industrial automation | Contact Team |
Use these quick answers as a foundation for customer-facing FAQs or sales enablement.
Provide sanitized PLC code, drive parameter exports, maintenance logs, and knowledge articles you want copilots to use. We validate security requirements and ingestion formats before training begins.
Provide machine throughput targets, safety requirements, preferred communication protocols, approximate horsepower, and project timeline so we can size drives and PLC hardware accurately.
DrivePro® provides OEM-grade firmware, spares, and remote monitoring resources. We layer on-site engineering, panel fabrication, and program management to deliver a complete lifecycle package.
Yes. While the new Danfoss PLC is our core offer, our engineers integrate with Rockwell, Siemens, and other PLCs to transition functionality or maintain mixed fleets.